Why use return receipt on emails?

5 April 2009

Return receipt is a feature that most email clients offer.

It is a receipt sent with the email which prompts the email receiver to confirm that the email has been received successfully.

The return receipt should be used when sending an important email, or one of some urgency, so that you can be sure that the email has been received and read.

The drawback is that users can decide to ignore the return receipt and not notify the email sender that they have opened and read the email. This over-rides the return receipt and so makes it pointless.

I would never rely on the return receipt and so make sure you follow up an email with a phone call later if you haven't heard anything yet.

Any return receipts I receive I also send the response as this notify's the email sender that I have received and read the email successfully.


Please leave a comment using the form provided.